Contact Us

If you have any questions or
suggestions to make about Blodwen,
our collections, or the makers we work with, please use the form on the right  to 'Ask
Blodwen'.

Blodwen will get back to you as soon as
possible.

3 Lloyds Terrace
Adpar, , SA38 9NS
United Kingdom

Privacy Policy

Privacy Policy

 

This privacy statement sets out how Blodwen will store and use information relating to you.

This site uses secure service software to protect your information whenever you place an order. This software encrypts all information you input before it is sent to Blodwen to minimise the risk of being intercepted before it is received by Blodwen. Blodwen also follows security procedures as required by UK data protection law (the Data Protection Act 1998) to protect the information that Blodwen stores about you from unauthorised access.

What Blodwen collects

Blodwen collects the following information:

When you order products, your name, contact and billing information, transaction and credit card information and phone number. Blodwen does not store your credit card details.

When you register with us to receive our newsletter or details of offers or products, your e-mail address and name.  You can also provide Blodwen with more information about you and your family so that the details of offers and products Blodwen sends you will be more suited to your circumstances. If you provide Blodwen with information about a member of your family or anyone else other than yourself you should first tell them and make sure that they are happy for you to provide the information.

This website uses cookies, which are programs which collect additional information. In order to learn more see, how Blodwen uses cookies below.

What Blodwen does with your information

Blodwen requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

To analyse the use of the Blodwen website.

To improve Blodwen's products and services.

For follow up, either by e-mail, phone or mail, to people who have purchased goods from this site as part of Blodwen's customer care procedures.

With your consent, to send promotional e-mail about new products, special offers and services or other information for Blodwen and selected third party companies which we think you may find interesting.  You can withdraw your consent at any time by clicking here.  

If requested by you, to pass your phone number to a carrier service.

With your consent, Blodwen may also from time to time use your information to contact you for market research purposes.  Blodwen may contact you by e-mail, phone or mail. 

Who Blodwen shares the information with

When you use this site and have not advised Blodwen to the contrary, you are agreeing that Blodwen may use and disclose your personal information for the purposes and in the manner set out in this statement.

Blodwen will not sell, distribute or lease your personal information to third parties other than Blodwen's subsidiaries and parent company or Blodwen's successor in business unless she has your permission or is required to disclose by law.  

Blodwen may disclose your personal information to Blodwen's service providers who assist us with the operation of the website (for example, by administering or hosting the site or, with your consent, sending you promotional communications), but they will act only on Blodwens behalf and under strict conditions of confidentiality and security. 

Checking and correcting your information

You may request details of personal information which Blodwen holds about you under the Data Protection Act 1998.  A small fee will be payable, not exceeding £10. If you would like a copy of the information held on you, please send an email to help@blodwen.com. If you believe that any information Blodwen is holding on you is incorrect or incomplete, please write or e-mail Blodwen as soon as possible to the same address.  Blodwen will correct any information which is found to be incorrect.

How Blodwen uses cookies

Blodwen's site uses cookies.  A cookie is a piece of text which asks permission to be placed on your computer's hard drive.  If your browser is set to accept cookies, it adds that text in a small file.  A cookie helps analyse web traffic or lets us know when you visit our site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  For example, when you visit this site, a cookie makes it easier to shop by remembering your details and telling them to the website so that you do not have to enter them each time.

Blodwen uses cookies to simplify the shopping processes and we also use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  Refusal of a cookie will reduce the features and functionality of the Blodwen site available to you.  You can change your Internet Setting to "enable cookies".

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  Blodwen knows that some people have concerns about cookies, but Blodwen believes that the benefit we both gain from their proper use is worthwhile.  You may set your web browser (for example, Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely.  You can also delete the files that contain cookies - those files are stored as part of your internet browser.