Terms and Conditions

It is important that you carefully read these terms and conditions because your use of Blodwen's website is subject to them.

Introductions and Conditions: Thank you for visiting Blodwen, which is the trading name of Blodwen Limited (registered number 06838806 and VAT number, pending whose registered office is No 3., Lloyds Terrace, Adpar, Cardiganshire, SA389NS ("Blodwen", "she", "her").

Blodwen provides online retail and other services to you through this website and those online services are provided to you on the basis of these terms and conditions.  Please note that they may be modified from time to time without notice to you and you will be deemed to have accepted any modifications if you continue to use this website after any modifications have been posted on it.

When you use Blodwen's website or any of Blodwen's online services you may be advised that special guidelines or rules apply.  Unless otherwise stated, these guidelines or rules form part of these terms and conditions.

These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.  Use of this website indicates acceptance of these terms and conditions, but they do not affect your statutory rights.

If you are uncertain about any aspect of these terms and conditions you should contact Blodwen's customer service team before placing an order on 01239 710859 or by e-mail to info@blodwen.com.

Placing an Order:  By placing an order with Blodwen you are making an offer to Blodwen to purchase the products detailed within your order under these terms and conditions.

Once you have placed an order Blodwen will electronically send you a confirmation that your order has been received, this is not a confirmation to you that your offer to purchase goods has been accepted. A contract between you and Blodwen for the sale of goods as described on your order will only exist once an order has been accepted, processed and despatched to you.  Blodwen may accept or decline an order at Blodwen's discretion. If Blodwen accepts your order she will notify you of her acceptance ("Acceptance") by email and confirm the price.  Blodwen will at the same time notify you of the identifying number (the "Identifying Number") for your order and you should quote it in any subsequent communications.

Your credit/debit card will be authorised when your order is placed and processed, but you will not be charged for the products until they are despatched to you.
Blodwen currently accepts Visa, Mastercard, Delta and Switch and all our transactions are conducted in - £ - pounds sterling.

Descriptions of products and prices: Blodwen's products are not mass produced and many are made by hand and using natural materials.  As a result individual products are often unique.  The product you receive may well not be identical to the equivalent product pictured on this website or to those supplied previously or as part of the same shipment.  Whilst Blodwen endeavours to ensure that all pictures, descriptions, specifications and illustrations on this website are correct, they are provided for guidance only, so as to present a general idea of our products, and we reserve the right to alter them. They do not form part of these terms and conditions.  We try our hardest to ensure that the colours are reproduced as accurately as possible, but we cannot control the technical issues concerned with rendering images through the use and performance of the different browsers, browser environments and monitors that you view the site on.

Prices quoted on this website are indicative only and are subject to change.  All prices on this website are inclusive of United Kingdom VAT and packing but exclude delivery.  Click here for Blodwen's delivery charges.

Blodwen is under no obligation to provide any product to you at an incorrect (lower) price, even after she has sent you an Acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mis-pricing.

Goods supplied are not for resale.

Stock availability:  Blodwen endeavours to hold stock where possible, but Blodwen's products are made by local craftsman and as a result many are only available in small quantities or limited editions.  If an item is out of stock you will be notified at the point of order. Please do contact Blodwen's customer service team for an indication of when that item is expected to be available and Blodwen can then keep you informed about likely availability.

Delivery: Blodwen will deliver products ordered by you by courier or postal service to the delivery address that you have given her.

All delivery is subject to availability and time shall not be of the essence.  If there is any delay, Blodwen will notify you of this and give you a new delivery time. As Blodwen processes your order, she will also notify you if any products are not available.

Click here for details of Blodwen's delivery charges.

When a parcel is delivered you will be asked to sign for it as proof of receipt.  If you are not there, a card will be dropped through your door stating how to get your parcel.

Risk of loss or damage to, and title to, the products will pass to you at the time of delivery. You should inspect the products as soon as ireasonably practicable after delivery.

Export restrictions: Blodwen's products are directed solely at UK residents.  Whilst Blodwen is happy to supply products to customers outside the United Kingdom Blodwen gives no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Charges for delivery outside the UK will be quoted individually.  You must comply with all applicable laws and regulations of the country for which the products are destined.  Blodwen will not be liable for any breach by you of any such laws.
If you order goods from this website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Blodwen has no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Returns, cancellation rights and limitations:  Please click here to read Blodwen's returns policy.  If you are a consumer you also have the right to cancel your order by notifying Blodwen in writing within seven working days of the day after the date on which the product is delivered.  All customers who cancel under this statutory "cooling off period" are entitled to a refund including the cost of delivery, are required to return the relevant products to Blodwen and will be responsible for the costs of returning them. 

Your sole right in relation to a defective product is a refund, replacement or repair by Blodwen, except for death or personal injury or other liabilities that cannot be limited by law.

Blodwen's entire liability in relation to any product sold to you shall to the extent permitted by law not exceed the amount you paid to Blodwen for the product.

Registration: By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use this website.

Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process.

In return for you using this website and benefitting from Blodwen's online services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.

Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify Blodwen of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.

External Links: Blodwen may provide or third parties may provide links to other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. Blodwen is not responsible for the availability or privacy practices of those websites, nor will Blodwen be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

Indemnity: you agree to indemnify Blodwen and hold Blodwen harmless from and against any losses, claims, actions or demands (including any legal fees incurred in connection with any such loss, claim, action or demand) resulting from your misuse of this website or Blodwen's online services or your breach of these terms and conditions.

Virus Protection and Compatibility: while certain precautions have been taken to detect computer viruses and ensure security, Blodwen cannot guarantee that the website is virus-free and secure.

Blodwen will not be liable for any loss or damage which occurs as a result of any virus or breach of security. Blodwen does not give any warranties as to the compatibility of the website with your computer systems, software and/or hardware.

Your use of this website and Blodwen's online services is at your sole risk.

Suspension and Termination: this website and Blodwen's online services are provided on an "as is" and as available basis.

Blodwen may in her sole discretion suspend and/or terminate registration or use of this website or Blodwen's online services at any time and Blodwen shall not be liable to you or any third party for any loss or damages suffered on account of such suspension or termination. Typically, Blodwen would only do this where you have not used Blodwen's online services for some time or if Blodwen believes that you have acted inconsistently with these terms and conditions. However, there may be other reasons why Blodwen would suspend and/or terminate.

Trade Mark Information: Blodwen and the Blodwen logos are trademarks.  You agree not to display or use them in any manner without our prior written consent in writing.

Privacy Statement: Blodwen may collect and process information relating to you as described in our Privacy Statement, which can be accessed by clicking here.

General: if any of these terms and conditions is found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by Blodwen of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
You are not permitted to reproduce, sell or exploit for any commercial purpose any part of this website or Blodwen's online services.
None of these terms and conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the Courts in England and Wales.

For up-to-date information on Blodwen's services and all support facilities or if you have any queries about this website, Blodwen's services or have any questions concerning these terms and conditions, please contact us on 01239 622828, at customerservice@blodwen.com or by writing to us at Customer Services, Blodwen Limited, Parc House, Parc Teifi, Cardigan, Ceredigion SA431EW.