Help and FAQ's (Frequently Asked Questions)

If you can't find an answer to your question below, please contact Blodwen here :
customerservices@blodwen.com or call 01239 622828.

How do I order?

First choose one of Blodwen's General Stores 'departments' from the navigation bar at the top of the page, then drop down menus will appear listing all the ranges within a department. Select a range and you will be directed to view that range and thumbnails of specific products beneath it. Click on the product you like and you will be directed to a product story page. One more click and you can decide on your product and then ‘Add to Basket'. Follow the onscreen instructions to complete your order. For more information please click here to view Blodwen's How To Order Page.

How do I return an item?

Please contact Blodwen's customer services in the first instance and tell us why you wish to return the item and we'll take you through the process. Blodwen operates a 14 working day returns policy – all you need to do is to enclose a copy of the original order paperwork with the item in question, in its original unused condition and in the case of items from the Dispensary or Pantry - with seals unbroken, and send it to Blodwen's address. For more information please click here to view Blodwen's full Returns Policy.

What are Blodwen's delivery terms?

Stock permitting, all orders are despatched within 24 hours (48 hours over a weekend) and should arrive to customers within 3-7 working days. If an item is out of stock Blodwen will keep you notified of the delay and despatch as soon as it comes back into stock. The cost of delivery will be indicated to you at the time of order. For more information on all Blodwen's delivery charges, please click here to view Blodwen's full Delivery Policy.

Do all prices include VAT?

All the prices on our website are in pounds sterling and are inclusive of VAT. If your order is being delivered to a country within the European Union then your bill will include VAT. If your order is being delivered outside the European Union then you will not be charged VAT, but you will need to pay your country's customs fees and import duties when you receive your package.

Do you gift wrap?

Not as such. But all items sold are beautifully packaged in Blodwen's bespoke packaging. In line with our environmental policy, all packaging is made from and printed on recycled materials where possible. All Blodwen's materials are printed in Wales to save resources and transport costs

Why do some items take so long to become available?

All Blodwen's products are hand-made by local artisans – therefore they are not available off the shelf and require time and great care to produce. This is also the reason why our delivery dates and times are approximate. Blodwen is gratefully beholden to our artisans.

Why can't I buy the exact item that I see on the web site?

Due to the handmade nature of each product, each is unique – not one is uniform.

Blodwen cannot guarantee that the products you will receive will be exactly the same as those seen on the site and often when the items in question are made from vintage materials, we reserve the right to use different textiles and colour ways. All our measurements, in the same way, are approximate.

What if I order a vintage product and it is discoloured or damaged in some way?

Vintage products are, by definition, old and used. Blodwen tries in every case to offer you beautiful vintage pieces in good condition. Where there may be any imperfections Blodwen will flag them on the relevant pages.

Do you have a standardised size chart?

Yes please click here to view Blodwen's sizing chart. However, due to the handmade nature of each product, all our sizes are approximate.

Do any of your foodstuffs contain allergens?

All foodstuffs from Blodwen's Country Pantry are carefully and hygienically prepared. We have received assurances from our suppliers that all their kitchen environments are free from any nuts or nut traces.

Do any of your Organic Cosmeceutical Range contain parabens?

Blodwen's Organic Cosmeceutical Range is not only paraben free – it is petrochemical, sulphate, synthetic fragrance, synthetic colour, T.E.A, D.E.A, Glycol, Silicone, and PEG free. All Blodwen's products are made locally in Wales, they are Medical Herbalist approved and none are tested on animals. Blodwen is also certified under the QWFC – the Quality Welsh Food Certification body's – Organic Scheme.